Responsible Gaming at at77

3. Player Control Tools

at77 provides a comprehensive suite of responsible gaming tools that every registered player can access at any time from their account dashboard or by contacting support. These tools are designed to give you meaningful control over how you engage with the platform, and all requests to activate them are actioned without delay.

A summary of the available tools is provided below. Each tool is described in detail in its own dedicated section further in this page.

Tool	What It Does	How to Activate	Reversible?
Deposit Limit	Caps the total amount you can deposit over a chosen period (daily, weekly, monthly)	Account settings or support	Yes — increases take 7 days to apply
Session Time Reminder	Sends an on-screen alert after a specified time has passed in a single play session	Account settings	Yes — adjustable at any time
Cooling-Off Period	Temporarily suspends your account for a chosen period (24 hours to 6 weeks)	Account settings or support	No — cannot be reversed early
Self-Exclusion	Closes your account for a minimum of 6 months or permanently	Support team only	No — minimum 6-month lock
Reality Check	Displays a summary of your session activity (time played, net result) at set intervals	Account settings	Yes — adjustable at any time

4. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure that your gambling spending stays within a budget you are comfortable with. at77 allows you to set limits on a daily, weekly, or monthly basis. Once a limit is active, at77's system will automatically decline any deposit attempt that would cause your total deposits to exceed the cap you have set for that period.

How Deposit Limits Work

• You may set a daily deposit limit (e.g., ৳2,000 per day), a weekly limit (e.g., ৳10,000 per week), a monthly limit (e.g., ৳30,000 per month), or any combination of the three.
• Deposit limits apply to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers — collectively. The limit is on total deposits regardless of which method is used.
• Reducing a deposit limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory seven-day (7-day) cooling-off period before the change comes into force. This delay is intentional — it is designed to protect you from impulsive decisions made during a losing session.
• You will receive a notification when you reach 80% of your deposit limit for any active period, and a further notification when the limit is reached.

Loss Limits

In addition to deposit limits, at77 also offers an optional loss limit, which caps the total net losses you can incur in a given period before your ability to place further bets is temporarily suspended. Like deposit limits, loss limits take effect immediately when set and are subject to the seven-day delay when you request an increase. Contact the at77 support team to set up a loss limit on your account.

5. Self-Exclusion

Self-exclusion is the most robust protection tool available to at77 players. When you self-exclude, your account is suspended for the period you have chosen, and you will not be able to log in, deposit, place bets, or claim promotions for the duration of the exclusion. at77 will also remove you from all marketing communications for the entire exclusion period.

Self-Exclusion Periods

• 6 months — the minimum self-exclusion period at at77
• 1 year
• 3 years
• 5 years
• Permanent — your account is permanently closed and cannot be reopened under any circumstances

How to Request Self-Exclusion

Self-exclusion must be requested through the at77 support team — it cannot be activated unilaterally through account settings, as this ensures a human review of the request and prevents accidental activation. To initiate self-exclusion, contact at77 support via live chat from your account dashboard or by emailing [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours, during which time a temporary hold may be placed on new deposits.

Once a self-exclusion is active, it cannot be reversed before the chosen period has elapsed — not even at your own request. This is a deliberate design decision to protect you during a vulnerable period. At the end of the exclusion period, you will need to contact at77 support and complete a reactivation review before your account can be reopened.

6. Time-Out Features

A time-out (also called a cooling-off period) is a shorter-term break from gambling that is suitable for players who want to take a pause without committing to a full self-exclusion. During a time-out, your at77 account is suspended in the same way as a self-exclusion — no login, no deposits, no bets — but for a shorter, defined period after which the account is automatically reactivated.

Available Time-Out Periods

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days (approximately 4 weeks)
• 42 days (approximately 6 weeks)

Time-outs can be activated through your account settings or by contacting the support team. Like self-exclusion, a time-out cannot be reversed before the chosen period has expired — you will need to wait until the period ends and your account is automatically restored. While your time-out is active, at77 will not send you any promotional emails or SMS messages.

Session Time Reminders and Reality Checks

In addition to formal time-outs, at77 offers two lighter-touch time-awareness tools. Session time reminders send you an on-screen pop-up notification after a set amount of continuous play — for example, after 30 minutes, 1 hour, or 2 hours — to prompt you to reflect on whether you want to continue. Reality checks go a step further by displaying a summary card showing how long you have been playing, how much you have wagered in total, and your net result for the session. Both tools can be configured in your account settings at any time and do not restrict play — they simply provide information to support informed decision-making.

7. Protecting Minors

at77 is a strictly adult platform and takes the protection of minors extremely seriously. Beyond our own internal age verification procedures, we encourage all adult players who share a device or household with children or teenagers to take additional steps to prevent underage access to the at77 website.

Practical Steps to Protect Minors

• Never share your at77 account login credentials with anyone, including family members.
• Always log out of your at77 account after each session, particularly on shared devices.
• Use your device's built-in screen time and parental control features to restrict access to gambling websites for child users of your device.
• Consider installing third-party parental control software on family computers and mobile devices.
• Keep financial information such as bKash or Nagad PINs private so that minors cannot access funds.
• Talk openly with teenagers in your household about the risks associated with gambling and the legal age requirements in Bangladesh.

If you believe that a minor has accessed the at77 platform using your account or another account, please contact [email protected] immediately. at77 will investigate and take appropriate action, including account suspension, pending a full review.

8. Support & Helpline Resources

Seeking help for a gambling problem takes courage, and at77 wants every player to know that support is available. Whether you want to speak to an at77 team member directly, or prefer to reach out to an independent support organisation, the following options are open to you.

at77 Responsible Gaming Support

at77's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach them in the following ways:

• Live Chat: Available directly from your at77 account dashboard. Response time is typically under 3 minutes.
• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing. Responses within 5 business hours.

When you contact at77 about responsible gaming, your conversation is treated with full confidentiality. You will not be pressured to continue playing, and your request to activate any protection tool will be actioned promptly and without question.

Guidance for Family Members

If you are concerned about a family member's gambling habits, at77 recommends the following steps. Speak to the individual in a calm, non-confrontational environment and express your concern using specific examples. Encourage them to contact at77 support to activate self-exclusion or deposit limits. If the situation is severe, seek advice from a qualified counsellor or mental health professional in your city — services are available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.